ADDITIONAL & EMERGENCY CONTACT INFORMATION
1. Scheduling and Visit times: We strive to accommodate the needs of your pet. WSK9CO provides a time interval during which visits will occur. If an unforeseen situation arises, the time interval may be adjusted.
2. Reservations: It is best to plan in advance in order to obtain services on the dates you desire. An in-home consultation is required, prior to reservations, for all new clients.
3. Reservation Confirmation: Please, do not leave town without directly confirming your reservations with WSK9CO.
4. Early Returns/Last minute Changes: WSK9CO carefully schedules our time to serve you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care.
5. Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, any cancellations over holiday periods will result in a 50% cancellation penalty of the total amount due.
6. Pet Sitting Cancellations: Outside of holiday periods, scheduled pet sitting services must be cancelled a minimum of 72 hours prior to the first scheduled service. Failure to provide 72 hours notice will result in a 50% cancellation penalty of the total amount due.
7. Additional Pet Care Assistance And Other Scheduled Services: WSK9CO does not accept liability for other persons who will be in your home prior to, during, or immediately after our services have been rendered. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbors. It is understood that the client will notify anyone with access to the home that the services of WSK9CO have been engaged.
8. Inclement Weather: You will entrust WSK9CO to use best judgment in caring for your pets(s) and home at the time of inclement weather. WSK9CO will try to carry out your instructions to the best of WSK9COʼs ability. Customer selection of a nearby emergency contact has been requested.
9. Inclement Weather Plan: 1) Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be notified that the above-mentioned contingency plan has been activated.
10. Inclement Weather Contact: Below, WSK9CO is requesting the name and phone number of a person living nearby (with access to your home). This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home for WSK9CO, customer realizes that WSK9CO will provide service but not until conditions allow us to reach your home safely.
11. Pet Guardianship: In the unfortunate event you become incapacitated while your pet(s) are in our care, please name the person(s) who should be contacted to become the guardian and take over the care of your pet(s) until care can be provided as arranged for in other legal documents prepared by you. We urge you to address care of your pet(s) when planning your estate. Please be sure the named person(s) is/are aware you are appointing the mas guardian(s) of your pet(s).
In the event of an emergency, which incapacitates me, I authorize WSK9CO to turn my pet(s) over to:
12. Medication/Vaccinations/Immunizations: WSK9CO will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Under no circumstances will WSK9CO service any pet that has any form of active contagious illness. WSK9CO requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations. If a WSK9CO pet care provider is bitten or exposed to any disease or ailment received from the clientʼs pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
13. Unforeseen purchases: WSK9CO will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet during your absence. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition, a $15 trip fee will be applied.
14. Pet waste: WSK9CO will properly dispose of your pet(s) waste. We do request however, that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed of.
15. Collars/Leashes: Please provide secure collars with appropriate tags for all visits. All dogs will be walked on leashes.
16. Fences: WSK9CO does not accept responsibility or liability for any clientʼs animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area. This includes electronic, wood, metal or any other type of fence.
17. Other dogs: We will do our best to keep interaction with stray or strange dogs to a minimum.
18. House Cleanliness: WSK9CO will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. WSK9CO is not responsible for carpet/flooring stains created by your pet(s). We request that you provide plastic bags, towels, cleaning products, paper towels, and trash bags. If there are accidents above and beyond the normal amount anticipated, WSK9CO will charge a reasonable fee for clean up time.
19. Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, WSK9CO will adjust the thermostat to ensure the health and comfort of your pets.
20. Payment: WSK9CO accepts cash, checks and credit cards. Payment is due at the time of the in-home consultation unless otherwise agreed upon. Checks should be made payable to WSK9CO. All services are paid in advance.
21. Returned Check Charges: There is a $20.00 fee for all returned checks. Clients are responsible for all costs of collections.
22. Keys: WSK9CO will obtain two copies of your house key during the in-home consultation. One key will be held by the pet sitter. The other key will be coded for security and kept separately to be used only in the case of an emergency or lockout.
23. Key Retention: It is recommended that your keys remain in WSK9CO custody for convenience in future use of our service and to confirm services via telephone. Your keys will be kept in a secured lock system and are coded for your protection.
24. Key Pick-up/Drop-off: If you choose not to have WSK9CO retain your keys, key pick-up or drop-off will be at client's location.
25. Updates: Please inform us of any changes regarding your contact numbers, your petsʼ care needs and other pertinent information.
26. Privacy Policy: All of your information will be kept private and confidential. WSK9CO highly respects our clientsʼ entrusting us with the care of their home and pets.
By typing in my full name below, I am attesting to have read, understand and agree to the policies and guidelines of WSK9CO above. I further understand that a copy of this form will be kept for documentary purposes. All policies and guidelines are subject to change at the discretion of WSK9CO.